Frequently Asked Questions
Everything you need to know about your Calista Tools experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What is your return policy for hair tools?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your tool, you can return it within 30 days of purchase for a full refund, provided it is in its original packaging.
Do Calista Tools come with a warranty?
Yes, all of our electronic styling tools include a one-year limited warranty that covers any manufacturer defects from the date of purchase.
Can I use Calista styling products on color-treated hair?
Absolutely. All Calista hair care and styling products are formulated to be color-safe and gentle enough for chemically treated hair.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our shipping options to more countries in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.